Service Desk

ITSC Service Desk is where staff and students can contact ITSC for IT support and services through

• an online Service Desk System at http://servicedesk.itsc.cuhk.edu.hk OR http://cuhk.service-now.com
• hotline: 3943 8845 (office hours)
• In-person contact: (office hours)
  • User Areas, room 109A, 1/F, Pi Chiu Building
  • Learning Commons, 6/F, Wu Ho Man Yuen Building

Available to

Staff & students

Service Charge and Application

Free, no application required

Access to Service

The online Service Desk system can be accessed through

• New System Link: http://cuhk.service-now.com/
• Current Service Desk Link: http://servicedesk.itsc.cuhk.edu.hk (redirecting users to the above new system link)

Staff and students can log into the system by using
Login ID: alias@cuhk.edu.hk OR student-ID@link.cuhk.edu.hk
Password: OnePass password
Use of Service: Quick Guide to Use ITSC Service Desk