FAQ

The Donations and Projects Management Unit of the Finance Office (“DPU”) will send emails to notify students that the debit notes have been issued, two weeks prior to the due dates. Students have to check their own Campus-Wide E-mail System (“CWEM”) mailbox and login Chinese University Student Information System (“CUSIS”) to enquire the details of the debit notes.

Please login http://portal.cuhk.edu.hk, click “CUSIS” tile, then “Financial Account” tile and then “Print Online Debit Note”.

Step 1:

Step 2:

Step 3:

For undergraduate programmes, please refer to the fee table for details. For continuing students who are studying beyond normative study period, please refer to the fee table for “per unit charge”.

For postgraduate programmes, please refer to the individual programme pages for details.

Hostel fees are charged by the respective hostels and billed in accordance with their instructions. Should you have any questions regarding the calculation, please contact your hostel for assistance.

• Chung Chi College Hostel

• New Asia College Hostel

• United College Hostel

• Shaw College Hostel

• Morningside College Hostel

• S.H. Ho College Hostel

• C.W. Chu College Hostel

• Wu Yee Sun College Hostel

• Lee Woo Sing College Hostel

• Postgraduate Halls

Caution money would be charged to all new students which shall be payable as a deposit for any outstanding debts to the University, e.g. damages to University property. This sum less any deductions made for outstanding debts shall be refunded only on discontinuation or withdrawal of studies at the University. For graduating students, caution money shall be converted into graduation fees for all students on completion of their study programmes.

The arrangement of the caution money is a University policy which is stated in the student handbooks of UG and PG students.

Undergraduate Student Handbook

http://rgsntl.rgs.cuhk.edu.hk/aqs_prd_applx/Public/Handbook/Default.aspx?id=1642&tv=T&lang=en

Postgraduate Student Handbook (VI-B)

https://www.gs.cuhk.edu.hk/download/General_Regulations_Pg.pdf

DPU will send emails to notify students that the debit notes have been issued two weeks prior to the due dates.

Below is a tentative billing schedule for your reference:

Your tuition fee debit note will be issued after your total units enrolled for the term have been confirmed by the Registry. You will normally receive billing notification and debit note in mid- October for Term 1 and mid-February for Term 2, two weeks prior to the respective payment due dates.

Your tuition fee debit note will be issued after your total units enrolled for the term have been confirmed. You will normally receive billing notification and debit note around mid-October for Term 1 and mid-February for Term 2, two weeks prior to the respective payment due dates.

Available payment methods for student fees include:

• Payment via CUSIS
• Internet Banking
• PPS (Direct Payment by Phone or Internet)
• ATM (Bill Payment Service Only)
• Bank Counter
• Telegraphic Transfer (Overseas)

It may take 3 workings days (excluding weekend and public holidays) for your payment to be processed by banks and reflected in CUSIS. For payment via telegraph transfer, it may take at least 7 working days for processing.

Please make sure you have quoted your Payment Number (11 digits) when you make payment otherwise your payment cannot be identified. If you forgot to quote your Payment Number or find your bills remain outstanding in CUSIS after 3 working days (local) / 7 working days (telegraph transfer), please contact DPU at dpu@cuhk.edu.hk with your payment evidence / receipt (e.g. bank statement or bank pay-in slip that shows the payment date, amount, Payment Number if any and bank transaction reference).

Your Payment Number of 11 digits is shown on the top right hand corner of your debit notes.

As some approved payment channels allow electronic payments with no restriction on time and location, you may settle the fees by (a) online “Bill Payment Service” using saving accounts in Hong Kong or credit card issued by local banks in Hong Kong; (b) PPS, or (c) telegraphic transfer. Please refer to Payment Methods of the Finance Office Website for details.

Please note that it would not be accepted by the University as grounds for outstanding payment. A penalty of HK$200 may be imposed for late payments of tuition fees and hostel fees. Students are strongly advised to plan ahead to avoid late payments.

You may consider the following methods:

1. Wechat Pay / Alipay
   For details, please visit the Payment Methods by login with your Student ID and Onepass (CWEM) Password.
2. Telegraphic Transfer
   Remittance by Telegraphic Transfer should be sent directly to the University’s bank account with the following details. Please arrange with your bank for Telegraphic Transfer the Hong Kong dollar amount indicated on your debit note to the following bank account:

   Account Name:	The Chinese University of Hong Kong
   Name and Address of Bank:	Hang Seng Bank Limited 83 Des Voeux Road Central, Hong Kong
   HKD Account No.:	024-293-005005-007 (HKD) (Bank Code/ Clearing Code:024) (Branch Code:293) (Account Number:005005007)
   Swift Code:	HASEHKHH
   Remittance Details:	Payment Number and Student Name
   Payment Amount:	The amount indicated on your debit note PLUS estimated bank charges of HK$250

    

   Please refer to the sample of Telegraph Transfer form.

   Please note that any bank charges should be borne by the payee. You need to pay an EXTRA CHARGE OF AROUND $250 requested by the bank concerned, its correspondent and agent for Telegraphic Transfer. For example, if the fee on your debit notes is HK$21,500 and you wish to settle it by Telegraph Transfer, the amount you should pay is HK$21,750 (HK$21,500 plus bank charge). Please note that the bank charges are non-refundable and failure to include the additional bank charge in your payment may lead to insufficient balance for paying your fees and a penalty may be levied.

   It normally takes 1-2 weeks for transferring fee by Telegraphic Transfer, please arrange your payment in advance to ensure that your settlement could be received before the payment due date.

   If you forgot to provide your Payment Number in the remittance details, your payment cannot be identified. Please provide your payment evidence that shows the payment date, amount and bank transaction reference) by email to dpu@cuhk.edu.hk. You are NOT recommended to contact DPU again for follow-up unless your bills remain outstanding 5 working days after providing your payment evidence.

You may add your credit card to your Wechat Pay/ Alipay account and settle your fees by Wechatpay/ Alipay.

Please refer to Payment Methods of the Finance Office Website for details.

The Finance Office DOES NOT have a cash register counter. If you wish to settle your fees by cash or cheque, please pay over the counter at any branch of Hang Seng Bank located in Hong Kong.

Please refer to Payment Methods of the Finance Office Website for details.

Please DO NOT deposit the cash/cheque in the Cash/ Cheque Deposit Machine or Cheque Drop Box as your payment would not be identified. For payments via ATM/ Counter, please refer to Payment Methods of the Finance Office Website for details.

If you mistakenly choose the above methods, please contact DPU by email to dpu@cuhk.edu.hk with your payment evidence / receipt (e.g. bank pay-in slip that shows the payment date, amount and bank transaction reference).

You may settle your bills by depositing the cheque payable to The Chinese University of Hong Kong into the bank account no. 293-005005-007 at any branch of Hang Seng Bank located in Hong Kong by the payment due date. Please mark your Payment Number and contact number at the back of the cheque and make sure the Payment Number is clearly shown on the bank-in slip as your payment evidence.

To help us get back to you without delay, you are NOT recommended to contact the Finance Office for acknowledging receipt of payment. The Finance Office will not respond to these requests unless the payment record is not updated after 3 working days (local) / 7 working days (telegraph transfer). Whenever a payment transaction is processed by the bank, the payment record will be updated in CUSIS with your payment date. If you find your bills remain outstanding in CUSIS after 3 working days (local) / 7 working days (telegraph transfer), please contact DPU at dpu@cuhk.edu.hk with your payment evidence / receipt (e.g. bank statement or bank pay-in slip that shows the payment date, amount, Payment Number and bank transaction reference).

Please provide your payment evidence or receipt (e.g. bank statement or bank pay-in slip that shows the payment date, amount, Payment Number and bank transaction reference) by email to dpu@cuhk.edu.hk. To help us get back to you without delay, you are NOT recommended to contact DPU again for follow-up unless your bills remain outstanding 5 working days after providing your payment evidence.

Please provide your payment evidence or receipt (e.g. bank statement or bank pay-in slip that shows the payment date, amount, payment number and bank transaction reference) by email to dpu@cuhk.edu.hk for payment verification. To help us get back to you without delay, you are NOT recommended to contact DPU again for follow-up unless your bills remain outstanding for 5 working days after providing your payment evidence.

• If you have applied for the NLSFT loan and are waiting for the application result, you may apply for deferral of tuition fee payment before the payment due date.
• Once your loan application is successful, your NLSFT loan will be disbursed from the SFO to the University to offset your outstanding tuition fee partially / in full.
• If your NLSFT loan is not sufficient to offset your tuition fee, please pay the outstanding tuition fee before the payment due date.
• If the NLSFT loan disbursement date is AFTER your tuition fee payment deadline, please apply for deferral of tuition fee payment otherwise a penalty may be levied after the payment due date. You may also consider settling the tuition fee first and the University will arrange a refund of NLSFT loan by autopay to your bank account that you have previously provided to the SFO in your NLSFT loan application. Please note that it would take 4-6 weeks for processing the refund after receipt of the NLSFT loan from the SFO.
• If you have already paid your tuition fee partially / in full before the disbursement of the NLSFT loan, the balance of the loan will be refunded by autopay to your bank account that you have previously provided to SFO. Please note that it would take 4-6 weeks for processing refund after receipt of the loan from SFO.

Please note that it may take 3 workings days (excluding weekend and public holidays) for your payment to be processed by the banks and reflected in CUSIS. For payment via Telegraph Transfer, it may take around 7 working days for processing.

Please make sure you have quoted your Payment Number (11 digits) when you make payment otherwise DPU would be unable to identify your payment. If you forgot to quote your Payment Number or find your bills remain outstanding in CUSIS after 3 working days (local) / 7 working days (Telegraph Transfer), please contact DPU by email to dpu@cuhk.edu.hk with your payment evidence / receipt (e.g. bank statement or bank pay-in slip that shows the payment date, amount, Payment Number and bank transaction reference).

Payments would first be utilized to settle charges with earlier due dates for all students. For more than one type of charges on the same due date, your payment will be used to settle the charges according to the following sequence:

Tuition Fees -> Caution Money -> Penalty for Late Payment -> Hostel Fees -> College Other Fees -> Student Union fees

The Finance Office does not have the authority and is unable to designate your payment for settling particular fees.

The fees should be payable on dates specified on your debit notes unless prior permission for deferment is obtained.

If you have financial difficulty and are waiting for the result of Government grant or loan, you may apply for deferral of payment before the payment due date. If you fail to defer your payments, the charges would be overdue and a penalty of HK$200 may be levied on late payment of tuition fees and hostel fees as appropriate. For details, please refer to Question 3 under Late Payment and Application for Payment Deferral.

For full time undergraduate students, please contact your College Dean of Students’ Office for assistance.

• Chung Chi College

• New Asia College

• United College

• Shaw College

• Morningside College

• S.H. Ho College

• C.W. Chu College

• Wu Yee Sun College

• Lee Woo Sing College

For part time undergraduate students, please contact Office of Admission and Financial Aid.

For postgraduate students, please contact your Programme Office for assistance.

• Faculty of Arts

• Faculty of Business Administration

• Faculty of Education

• Faculty of Engineering

• Faculty of Law

• Faculty of Medicine

• Faculty of Science

• Faculty of Social Science

• Inter-Faculty

The fees should be payable on dates specified on your debit notes unless prior permission for deferment is obtained.

A student in arrears shall be subject to fines. Unless written approval is given by the University to defer payment, a student in arrears, whether in part or in full, or who has outstanding fees/fines unpaid, shall be withheld from University services such as course registration and add/drop, application for transcript and certifying letter, graduation assessment, until all outstanding fees/fines are settled. Please also note that degree Certificates for graduates with outstanding debts to the University will be withheld until the accounts are settled

The policy is applicable to all students and is stated in the Undergraduate Student Handbook and Postgraduate Student Handbook respectively.

Undergraduate Student Handbook

http://rgsntl.rgs.cuhk.edu.hk/aqs_prd_applx/Public/Handbook/Default.aspx?id=1642&tv=T&lang=en

Postgraduate Student Handbook (VI-B)

https://www.gs.cuhk.edu.hk/download/VI-B.htm

To settle the overdue fees, please refer to Payment Methods of the Finance Office Website for details.

As stated clearly in the Student Handbooks, a student in arrears shall be subject to fines. However, if you would like to apply for waiver of penalty on an exceptional basis, for undergraduate students, please contact your College Dean of Students’ Office for assistance.

• Chung Chi College

• New Asia College

• United College

• Shaw College

• Morningside College

• S.H. Ho College

• C.W. Chu College

• Wu Yee Sun College

• Lee Woo Sing College

For postgraduate students, please contact your Programme Office for assistance.

• Faculty of Arts

• Faculty of Business Administration

• Faculty of Education

• Faculty of Engineering

• Faculty of Law

• Faculty of Medicine

• Faculty of Science

• Faculty of Social Science

• Inter-Faculty

Please visit the Tuition Fee Receipt of the Finance Office website for details by login with your Student ID and Onepass (CWEM) password.

Please send an email to DPU at dpu@cuhk.edu.hk by providing the following information:

Request for Payment Schedule

• Student ID
• Study Programme
• Year and Term which you would like to obtain a payment schedule
• Collection method:
  • by return email
  • in person – please visit DPU office at 2/F, Sui Loong Pao Building during office hours

Please note that it would normally take one week to issue the payment schedule and the processing time may be around two weeks during peak seasons (in September, October, January and February).

All fees paid except caution money are not refundable. Please note that caution money would only be refunded on the discontinuation or withdrawal of studies at the University.

Please send a request with payment evidence (e.g. bank statement or bank pay-in slip that shows the payment date, amount, Payment Number and bank transaction reference) to DPU by email to dpu@cuhk.edu.hk. After the overpayment is verified, the Finance Office will contact you again. You may choose to retain the overpayment in your CUSIS account for offsetting future charges. If you would like to request for a refund, please indicate your preference of refund by cheque or auto credit to your bank account by providing the information below:

• By cheque – please provide the bank beneficiary name and your mailing address
• By auto credit – please provide the bank beneficiary name, name of bank and bank account number

Please note that bank accounts of Mainland China and credit card accounts would not be accepted. Upon receiving your information, it would normally take 8-10 weeks to process your refund.

You may contact DPU by email to dpu@cuhk.edu.hk or at telephone number 3943-8521 / 3943-0486 / 3943-7279 / 3943-7238.