Upon completion of the course, participants will be able to identify key milestones in the change management process and sensitize themselves critical emotions during the change management process.

1. Change Management Process
2. Preparing for change
   • Define your change management strategy (i.e. to define the approach needed to mange change given the unique situation of the project or initiative)
   • Prepare your change management team
   • Develop your sponsorship model
3. Managing change
   • Develop change management plans
   • Take action and implement plans
4. Reinforcing change
   • Collect and analyse feedback
   • Diagnose gaps and manage resistance
   • Celebrate and recognize success
5. Sharings of Real Life Cases in Hong Kong
6. Change Management Plan Formulation

Upon completion of the course, participants will be able to identify characteristics of an innovative team, use simple ways to build an innovative team and enhance its effective operation and maintain the innovative sustainability.

1. Pros and Cons of Team Innovation
2. Characteristics of an Innovative Team
3. Building an Innovative Team
   • Start by building a bigger box
   • Select the team for who they know as well as what they know
   • Pick a leader and provide him / her the autonomy he / she needs to be successful
   • Build a team that can both identify gaps in the market and markets in the gap
   • Find team members who tell great stories
4. An Innovative Team Operates
   • Understand the difference between good and bad conflict
   • Supplement the innovation core team with an external provocateur
   • Remember to set goals and measure progress
   • Think like a startup entrepreneur
   • Ensure team members have "both feet in"
5. How Successful Companies Sustain Innovation
   • Team-level Sustained Innovation
   • Organization-level Sustained Innovation

Occupational safety and health is of paramount importance for any enterprise or organization to ensure a safe and healthy work environment, otherwise, costly risks and liabilities may result. Related workplace laws and regulations were enacted in Hong Kong decades ago. This course is to equip participants with knowledge and skills necessary for identifying general occupational safety and health hazards and potential risks in workplaces.

(1) Introduction of the Occupational Safety and Health Ordinance; (2) Accident Prevention and Investigation; (3) Process Control and Safety Precaution Measures; (4) Application the Safety Management System; (5) Pre-Work Risk Assessment (Checklist); (6) Hazard Identification Activity and Job related Exercise

Training Course in Business English Writing aims to enhance participants’ English writing proficiency and their ability to spot writing errors. On completion of the course, it is hoped that students would be able to write effectively with appropriate words, structure, layout and sentence skills for different business documents. Materials used in this course would be authentic business documents, letters, leaflets and publications.

• select appropriate writing styles for different types of business messages;
• use appropriate stylistic and rhetoric;
• write effectively with appropriate structure, format, tone, style and sentences in different types of business writing, such as letters, memos, complaints and e-mail;
• reinforce the knowledge of different types of sentence structure, intonation and grammar.

(1) Knowledge of Business Writing; (2) Building Up a Powerful Vocabulary in Business Writing; (3) Format, Style and Layout; (4) Email & Memo; (5) Report Writing & Minutes; (6) Letter of Complaint & Handling Customers' Written Complaint; (7) Proposal; (8) Avoiding Redundancies and Overused Jargons

English Presentation Skills, covering both theories and speech exercises, aims at equipping participants with skills in giving effective presentations or talks to their colleagues or the public. Upon completion of the course, participants should be able to identify contributing factors of effective presentations, apply skills learnt in their presentations and communicate accurately and professionally in business presentation and other oral communication contexts.

(1) Process of Preparing and Delivering an Effective Presentation; (2) Aims of Using AV; (3) Image and Professional Grooming in Handling Q & A; (4) Individual Exercises – Presentation

介紹常見應用文體的用途、格式、結構、語體風格、寫作特點等，並通過練習，糾正學員常犯錯誤，以幫助學員掌握中文商業文書寫作技巧，提高工作成效。完成課程後，學員應能：

• 辨認及糾正常見錯誤，寫出清楚達意、措詞得當的句子；
• 選擇及運用恰當形式及結構，寫出格式規範、條理分明的商業文書；
• 選擇及運用恰當語體風格，使行文莊重得體、符合機構形象。

(按機構業務範圍及學員職務需要再作調整)
(1) 事務書信; (2) 酬酢書信; (3) 電郵、便箋; (4) 公告、佈告、通告、啟事、聲明; (5) 會議記錄; (6) 計劃書、建議書; (7) 規章; (8) 覆投訴信; (9) 宣傳單張、公司網頁、產品介紹; (10) 內地公文與文化

課程旨在幫助學員鞏固普通話漢語拼音基礎知識、熟悉與工作相關之詞彙及用語的普通話說法、提高聽辨及表達普通話的能力，以提升工作成效。完成課程後，學員應能：

• 使用漢語拼音作為拼讀普通話的工具；
• 以發音比較標準的普通話表達與工作相關的用語；
• 以比較規範的詞彙及語言形式，在工作場合用普通話與人溝通。

(按機構業務範圍及學員職務需要再作調整)
(1) 介紹自己、機構、職位、工作範圍; (2) 應酬聊天、與工作相關時事討論; (3) 會議發言與討論; (4) 推介產品與服務; (5) 回覆查詢及投訴; (6) 接待內地客人; (7) 商務活動及商貿談判、語言表達禁忌; (8) 宴會、祝酒、演講

本工作坊旨在幫助學員改正懶音及常錯讀字，提高粵語發音的準確度及清晰度，提升專業形象。完成課程後，學員應能：

• 對粵音知識有一基本的了解，能使用(網上)字典作為自學的工具；
• 掌握糾正懶音的方法，能以練習逐步改善發音的準確度及清晰度；
• 辨認及糾正常見錯讀字，能使用比較標準的粵語與人溝通。

(按機構業務範圍及學員職務需要再作調整)
(1) 語音符號; (2) 粵音九聲; (3) 調聲法; (4) 粵語標音; (5) 日常錯讀字; (6) 文讀與白讀

如有需要，可安排學員報考本院與中大中文系合辦的粵音水平測試，完成測試後學員可獲由中大中文系簽發的粵音水平測試證書及成績單。

本課程旨在以系統的語音、詞彙、語法知識，加上日常生活交際用語以及職業工作用語訓練，幫助操普通話的機構職員快速融入本地文化，提升在本地工作的成效。完成課程後，學員應能：

• 基本掌握香港廣州話語音系統基礎知識，能使用字典作為自學工具；
• 使用香港廣州話在日常生活中與人交際溝通，對本地生活及文化有較多認識；
• 使用香港廣州話在工作場合與人溝通，提高工作效益。

(按機構業務範圍及學員職務需要再作調整)
(1)「漢語拼音方案」及「廣州話拼音方案」; (2) 聲母、韻母、聲調; (3) 香港廣州話詞彙及俗語; (4) 香港廣州話語法及句式; (5) 日常生活交際用語; (6) 商務活動交際用語; (7) 相關機構常用語