Job Description

As part of the Client Success team, the Account Manager is responsible for managing, retaining, and growing a portfolio of Meltwater’s clients in Hong Kong. You will be expected to demonstrate a thorough understanding of Meltwater’s products, and are responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.

What You'll Do:

• Negotiate and close renewal business with C-Level Executives and decision makers, enabling you to meet or exceed your quota
• Take ownership of monthly churn / retention and growth targets for your specific client accounts
• Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
• Actively foster relationships and manage the success of a portfolio of Meltwater clients assigned to you
• Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement
• Improve client engagement and product adoption, and foster enthusiastic, passionate clients
• Be responsible for customer satisfaction, retention, and expansion of existing accounts to grow revenue
• Work with the sales teams to onboard and train new clients
• Collaborate with the sales teams to identify upsell and cross sell opportunities to grow overall portfolio size

What We Offer:

• Competitive compensation package, with uncapped monthly commissions and quarterly bonuses
• 20 days PTO
• Gym class allowance
• Medical Insurance
• Both flexible work arrangements & vibrant offices with well-stocked pantries
• Fast career progression & empowerment in your role and career growth opportunities
• Flat hierarchy with diverse, high-performance & collaborative teams
• Global presence & a uniquely Meltwater culture like no other
• Monthly Team activities and events

Application Methods

Submit your CV via the application link HERE

Link of Job Details