Newsletter No. 474

本刊由香港中文大學資訊處出版，每月出版兩期。截稿日期及稿例載於 www.iso.cuhk.edu.hk/chinese/newsletter/ 。 The CUHK Newsletter is published by the Information Services Office, CUHK, on a fortnightly basis. Submission guidelines and deadlines can be found at www.iso.cuhk.edu.hk/english/newsletter/ . 加入中文大學多久了？可以說說此前的工作經驗嗎？ 我在去年9月1日到任。此前曾在香港及新加坡的承建商從事了十多年 工程項目管理工作，參與不同類型的樓宇建築工程，包括私人屋苑、 公屋、居屋，還有酒店、工廠大廈、醫院擴建等。其後我於建造業議會 工作了約二十年，負責建造業工人的技能測試及技術培訓事宜，除了 策劃課程和測試外，也需兼顧訓練中心和多個戶外訓練場的維修保 養、樓宇管理及建設發展等工作。 管理偌大的一個校園，挑戰在哪裏？ 物業管理處有超過四百名務實及有幹勁的員工，最大挑戰是如何維繫 這個專業團隊，推動員工繼續各司其職，靈活協調互補，發揮團隊精 神，為大學建立一個更優美及和諧的綠色校園。物業管理處主要負責 校園內建築物的維修保養、園藝、清潔及樓宇管理工作，致力提供合 符成本效益及可靠的服務，配合教職員及學生的教研活動。除了校園 面積廣闊外，我們負責每項工作的性質亦有不同；維修保養需要經常 關顧屋宇設備及建築物構件的情況，並要確保合符相關法例法規的 要求，須安排定期檢查等預防保養，在出現問題時也要提供迅速的維 修服務。園藝方面涉及校園環境綠化美觀，清潔及樓宇管理的重點則 在確保校園整潔衞生。大學在校園不遺餘力推動可持續發展，物業管 理處也積極輔助落實節能減廢工作，工作着實不輕。 花了多少時間認識整個校園？每幢建築物都去過了？ 中大校園已行了很多遍，但校園內有一百六十多幢建築物，實不可能 在短時間內每幢裏裏外外都看個清楚，只能邊做邊了解個別樓宇的 細節。我反而覺得需多用些時間認識我的團隊，較認識校園硬件來得 重要。所以上任的頭三個月，我便努力走訪校園各區，與每個組別同 事傾談，了解前線員工的工作情況，聆聽他們的意見、困難和需求，雖 然未必能採納他們全部的意見，但透過坦誠溝通，亦獲得同事的理 解。我鼓勵同事有意見向上級反映，以互相尊重的態度共同建立和諧 的工作文化。 怎樣確保前線員工表現達標？ 物業管理處獲得ISO9001、ISO14001及OHSAS18001標準的綜合管 理系統認證，有既定的內部培訓要求，各組別都會為前線員工安排合 適培訓，令他們能與時並進。同事亦可參加外間訓練課程或講座，以 了解最新的法例法規。 電腦化自動化如何應用於物業管理？ 物業管理處早已採用電腦化中央維修管理系統，那是一個大型數據 庫，集工作申請、批核、監察、報告、分析、檢討等功效於一身。收到客 戶要求後，同事會將項目輸入電腦，負責維修的同事會到現場視察，按 情況輸出工作單執行維修工作，批核後便可展開工作，所用資源及完 工紀錄亦需輸入管理系統。管理層可按此檢視進度，了解服務需求， 亦可在每月報告中查看各組別完成的工作量，以便更有效運用資源。 另外物業管理處亦設有樓宇自動化管理系統，連接大學內設有中央空 調的三十多幢建築物，了解大廈內中央空調的運作情況。較新的建築 物例如康本國際學術園及鄭裕彤樓，系統連結更加完善，大樓內的升 降機、冷氣水塔、照明、消防系統及水泵等的操作，均可一目了然，信 息不斷更新，對樓宇管理幫助很大。 公餘有甚麽消遣？ 公餘時我會往球場緩步跑及做一些舒展活動，我亦熱愛行山，有一群 志同道合的山友，香港的四大名徑—麥理浩徑、衛奕信徑、鳳凰徑和 港島徑是我們常到的地方，沿途欣賞山林美景，又可高談闊論，實在 是賞心樂事。 How long have you been with CUHK? Your pre-CUHK experience? I joined CUHK on 1 September 2015. I had spent over 10 years in project management in Hong Kong and Singapore. The building projects I was involved in included private and public housing projects, hotels, factory buildings and hospital extension. I had also worked for the Construction Industry Council for about 20 years, responsible for the skill evaluation and technical training of construction workers. Besides curriculum planning and evaluation, my portfolio also included the repair and maintenance, property management and building development of the training centre and the outdoor training grounds. What are the challenges in managing such an expansive campus? The Estates Management Office (EMO) has over 400 dutiful and hardworking staff members. The biggest challenge is how to maintain this professional team, encourage each member to contribute his/her best while collaborating with each other as a team to build a better and greener campus. Our office is mainly responsible for buildings and grounds maintenance, landscaping, housekeeping and building management. We always strive to provide our services in the most cost-effective and reliable ways so as to facilitate the teaching and research activities on campus. There are as many types of our work as there are trees on campus. Buildings and grounds maintenance requires constant attention to the conditions of the facilities and the structural parts in buildings, as well as knowledge of the relevant laws and regulations. Regular checkups need to be carried out, and speedy attention and solution when a problem is found. Landscaping has a direct bearing on the green outlook of campus. Housekeeping and building management ensure campus hygiene. EMO also supports the University’s initiatives on sustainability, particularly in energy consumption and waste reduction. How much time have you spent on the campus? Been to every building already? I have covered the campus many times, but it’s well- nigh impossible to have a thorough look at each of the over 160 buildings thereon. I think it's more important to spend time to know the teams that take care of the buildings. In the first three months, I visited every part of campus and talked to the EMO colleagues there. I tried to understand how the frontline staff work and listened to their views, difficulties and needs. Although not all of their views can be put in action, I still believe that such exchanges would bring about mutual understanding. I encourage my staff to voice their opinions so that a harmonious work culture can be built through mutual respect. How do you ensure your frontline staff do their job well? The EMO has been accredited with the ISO9001, ISO14001 and OHSAS18001 standards of integrated management system. We have well established internal training specifications, and every team will arrange appropriate training for their frontline staff to 林耀華先生 Mr. Edmond Lam 物業管理處處長 Director of Estates Management ’ 口談實錄 Viva Voce Photo by ISO staff keep them updated on their skills and knowledge. Our staff can also attend talks and courses on the outside to keep abreast of the latest laws and regulations. How are digitization and automation applied to estates management? EMO has been using the Centralized Maintenance Management System, a large-scale database that has job request, approval, monitoring, reporting, analysis and review functions all in one. Once a service request is received it will be entered into the system. Our staff will then perform on-site inspection and fill out the appropriate form for approval. Once approval is given, the work can begin, and when it is over the system will record the completion and the resources used. The management can keep track of the progress and understand the service needs. They can also examine the completed workload of each team from the monthly reports for better resource deployment. The EMO is also equipped with the Building Management System which is connected to over 30 buildings with central air-conditioning. Buildings completed in the last few years such as the Yasumoto International Academic Park and the Cheng Yu Tung Building are even better equipped. The workings of the elevators, air-conditioning cooling tower, lighting, fire service system and water pumps in them can be managed centrally. The constant updating of information is a big help to property management. How do you spend your spare time? In my spare time I jog in the stadium and do some stretching exercises. I also love hiking and count myself fortunate to have known some hiking companions. The four famous trails in Hong Kong—the Lantau Trail, the MacLehose Trail, the Wilson Trail and the Hong Kong Trail—are our favourites. We would be treated to the beautiful scenery along the way as well as having interesting conversations among ourselves. 8 474 • 19.3.2016