The Chinese University of Hong Kong

QUALITY MANUAL

TABLE OF CONTENTS
Foreword
Chapter 1     The Institution

1.1     History
1.2     Mission, Vision and Strategic Planning
1.3     Organizational Structure

Chapter 2     Curriculum Structure and an Overview of the Quality Assurance Structure

2.1     The "Outcomes-Based Approach"
2.2     Curriculum Structure
2.3     Quality Assurance Structures
2.4     Major Documents on Quality Assurance

Chapter 3     Programme Development, Approval, Planning and Design

3.1     Programme Development and Approval
3.2     Programme and Course Planning: Details
3.3     Programme and Course Documentation
3.4     Policy Documents

Chapter 4     Programme and Course Management

4.1     Programme Management
4.2     Course Documentation and Templates
4.3     Course and Programme Revision
4.4     Management of Courses not Taught by the Host Department
4.5     Management of Off-campus Learning

Chapter 5     Assessment of Student Learning

5.1     Assessment of Taught Programmes
5.2     Honours Classification for Undergraduate Programmes
5.3     Assessment of Postgraduate Programmes
5.4     Academic Probation
5.5     Monitoring Research Progress
5.6     Honesty in Academic Work
5.7     Procedures for Handling Student Disciplinary Cases

Chapter 6     Programme Reviews and External Visiting Committee Exercises

6.1     Overview
6.2     Visiting Committee Exercises
6.3     Internal Programme Reviews

Chapter 7     Student Feedback

7.1     Student Feedback Systems: An Overview
7.2     Early Feedback Collection
7.3     Course and Teaching Evaluation
7.4     Data Collection on Undergraduate Student Learning Experience
7.5     Exit Surveys for Research and Taught Postgraduate Students
7.6     Staff-student Interactions

Chapter 8     Grievances, Appeals, Ethics, and Diversity and Inclusion

8.1     Student Grievances and Complaints
8.2     Appeals against Academic Results
8.3     Ethics, and Diversity and Inclusion

Chapter 9     Academic Advising and Support, and Learning Resources

9.1     Academic Advisory System
9.2     Improving Postgraduate Learning Programme
9.3     Independent Learning Centre
9.4     The Chinese University of Hong Kong Library
9.5     Student Information System and Learning Management System

Chapter 10     Non-formal Learning Activities

10.1     Undergraduate Student Development Portfolio
10.2     Guidelines for Monitoring, Supporting and Organizing Student Activities
10.3     Other Forms of Support

Chapter 11     Learning Activities at Colleges

11.1     Overview
11.2     Formal Learning Activities and Academic Support
11.3     Non-formal Learning
11.4     Pastoral Care

Chapter 12     Student Exchange Opportunities

12.1     Overview
12.2     Undergraduate Exchange Opportunities
12.3     Support for Incoming Students
12.4     Graduate Exchange Opportunities
12.5     Monitoring Quality

Chapter 13     Teacher Support and Development

13.1     The Centre for Learning Enhancement And Research
13.2     Professional Development and Training
13.3     Pedagogical and eLearning Support
13.4     Grants in Support of Teaching and Learning
13.5     Recognition of Excellent Teaching

List of Appendices
Responsible Offices for the Appendices
List of Abbreviations and Acronyms