IP Phone and Data Port

IP Phone and Data Port Services allow the University to consolidate the voice network and data network, thus better sharing and less wastage of resources can be achieved. As “One calling system, one network infrastructure” will be adopted, departments no longer need to build and maintain their own departmental networks behind the wall. They would have more time to concentrate on core business. With the new telephone system, you will enjoy the following features:

1. Know the callers as the names (if available) and numbers of the callers would be displayed;
2. Access to the University IP Phone Directory and search for extensions by either last name or first name;
3. Create up to 500 entries in your Personal Address Book and dial from the address book with ease;
4. Enhance conference calls with up to 7 other parties; and
5. Direct click to dial from corporate address book on the phone.

In addition, you will enjoy the following new features and benefits which will be introduced one by one:

1. New telephone/extension numbers available for your new requirements;
2. Access voicemail with your email software;
3. Enjoy making cheaper international calls. This helps save your operating cost especially if you need to frequently contact Shenzhen Research Institute where IP Phone will be deployed;
4. Enjoy IP-based fax services ( send, distribute and receive faxes through PCs) which is convenient, green and cost saving; or subscribe cheaper fax line for fax machine;
5. Continue communicating with your colleagues or users using your own extension when you are off campus or out of the town through a SoftPhone which is a software phone to be installed on your PCs;
6. Calling to you will ring your desk phone and your mobile phone simultaneously to reduce the number of missed calls through the SIM-Ring feature; and
7. Install Cisco Mobile app on your Apple iPhone (if applicable) and enjoy same IP Phone features as at office whenever you have access to a wireless network connection.

After your IP Phone installation, you should,

1. Test your phone set by making a first incoming and outgoing call.
2. Understand the basic use of voicemail system and corresponding account. For example, if your phone number is 3943 8877, your voicemail account is 38877 and your voicemail password is 112233 by default. You should change the default password through your phone set. Read Voicemail Quick Start Guide for details.
3. Understand key features of IP Phone, like the call forward and call transfer functions. Refer to Tab 3: User Guides below for use details.
4. Change the web Unified CM User Options system password at https://callmanager.cuhk.edu.hk/ccmuser (via Campus Network or CUHK / SSL VPN).
   This system allows you to program speed dial, manage personal phone book, set call forwarding etc. By default, your username is “E” +  last five digits of your phone number and password is 112233. For example, the username of number 3943 8877 is E38877 and its initial password is 112233.

If you have lost your passwords or have difficulties in using the above, please contact our support (3943 8877 / ipt@itsc.cuhk.edu.hk).

Questions below have been frequently asked:

• How do I apply for IP Phone & Data Port Service?
• When will the Unified Communication functions be available?
• If I have enquiry on the OLD telephone system, should I call ITSC?…And more

Please click here for the full version of FAQs.