Department / Project Account

A. Application

Please read the eligibility (via Campus Network or CUHK / SSL VPN) before applying for an account.

Procedures:

• For individual account, please submit the account information at ITSC Computer Account Application and Management System (CAAMS) (via Campus Network or CUHK / SSL VPN); OR,
• For multiple accounts i.e. more than 5 accounts managed by the same applicant and endorser, please submit your preference through the online form (via staff login).

B. Renewal

Renewal every 2 year is required for project accounts.

Procedures:

1. Expiry reminder will be sent to account coordinator (applicant)  before the expiry date.
2. Renewal is available within 30 days before and after the account expiry date.
3. For individual account, please submit the account information at ITSC Computer Account Application and Management System (CAAMS) (via Campus Network or CUHK / SSL VPN); OR,
   For multiple accounts i.e. more than 5 accounts managed by the same applicant and endorser, please submit your preference through the online form (via staff login).
4. If renewal request is not submitted 30 days after the expiry date, ITSC reserves the right to close and delete the unattended account(s).

C. Closure

You should update ITSC to close an unused account. Please back up the files related to the account before its closure.

• For individual account, please submit the account information through the online form (via staff login).
• For multiple accounts i.e. more than 5 accounts managed by the same applicant and endorser, please submit your preference through the online form (via staff login).

The department / project account is widely used on different IT services:

• Office 365 with @Link (for project account only if specified) / Office 365 Mail (only if specified)
• CUHK Online Applications (if authorized)
• On Campus WiFi
• Registration for off campus WiFi – CUHK Wi-Fi Hotspot Partnership Programme
• CUHK VPN
• Zoom

Forgot ID

Account holder or coordinator can check the login ID at ITSC Computer Account Application and Management System (CAAMS) (via Campus Network or CUHK / SSL VPN)

Change Password

Change your OnePass password here

Note: Your password might be expired even if the login page tells “incorrect ID / password”. Please see tab 4 – Regular Password Expiry here for details.

Forgot Password

Use either method below:

• Complete the online application form
• Visit Service Desk on 1/F, Pi Chiu Building or 6/F, WMY Building during office hours

You need to change your OnePass (CWEM) Password at least every 400 days as a security measure (Why?). An email reminder will be sent to you before your account expiry. To change password, you may:

1. Visit https://cai.itsc.cuhk.edu.hk/chgpwd OR
2. Click “Change Current / Expired Password” on OnePass or CUHK Login Page

When Your OnePass (CWEM) Password Expires

• You can still change your password
• You will be prompted with “Incorrect ID / Password” while logging into IT services that do not involve OnePass / CUHK Login page
• You will be reminded about the password expiry while logging into OnePass / CUHK Login