(Resumed) Service Outage of Respondus Monitor | Information Technology Services Centre, The Chinese University of Hong Kong

(Resumed) Service Outage of Respondus Monitor

WHAT HAPPENED	On November 25 between the approximate times of 6am PST and 10:30pm PST (10pm on Nov 25 and 2:30pm on Nov 26 HKT), the Respondus Monitor service experienced significant slowdowns, and eventually, a total outage. This was related to service degradation and failures at the AWS data center in N Virginia. At the current time, the Respondus Monitor service is fully operational. Respondus will provide a more detailed analysis in the coming days.
YOUR ACTION(S)	Teachers: Affected teachers may need to adjust/extend the due date of the Blackboard tests requiring Respondus Monitor accordingly.
QUESTIONS	Email: elearning@cuhk.edu.hk / ITSC Service Desk