Failure in Connecting CUHK Webmail through Email Client | 香港中文大學資訊科技服務處

Failure in Connecting CUHK Webmail through Email Client

Affected Peroid	11:06am – 3:50pm 3 Jan 2017
Users Affected	CUHK Staff using email clients e.g. Outlook / Thunderbird to check emails in CUHK Webmail
Current Status	Resolved
Service Affected	Users might experience frequent disconnection while checking emails through email clients. Email clients might keep asking for login ID and password. slow response of the email system
Solution	The corresponding mail servers were rebooted to resolve the IMAP connection problem.