Slow Response of RAS (Resumed at 9 Jan 13:50) | 香港中文大學資訊科技服務處

Slow Response of RAS (Resumed at 9 Jan 13:50)

Affected Peroid	9 Jan 2017 11:00 – 13:50
Users Affected	Unstable Registration and Attendance System (RAS)
Current Status	Resolved
Service Affected	Users fail to access Registration and Attendance System (RAS)
Solution	A fix has previously applied to resolve the heavy workload issue arising from last Sep. A number of load test showed an improved performance with a higher throughput. However, the actual performance on 9 Jan college assembly registration with a service disruption was not acceptable. Remedial action has been applied in fixing the issue. The system is still under a close monitoring during event registration period. We will continue fixing the issue and target to provide a reliable and quality service.
Enquiry	We apologize for any inconvenience this may have caused. For enquiries, please contact ITSC Service Desk (Business Solution)