(Resumed) Changing / Retrieving Password Unavailable during 16-17 Sep

Users Affected	CUHK staff and students
Start Time	16 Sep 2019 (Mon) 2:30PM
End Time	17 Sep 2019 (Tue) 3:00PM
Cause	Incident
Service Affected	Users failed to change / retrieve password via the following services during the above period and the services have been resumed. Changing OnePass password at http://cai.itsc.cuhk.edu.hk/chgpwd Student Computing Accounts Collection System – SCACS (http://cai.itsc.cuhk.edu.hk/) The following service was once suspended and has been resumed on 17 Sep 2019 (Tue) 12:45PM: Resetting / retrieving password via ITSC Service Desk
Status	Resumed