Unstable Email Connection during 18 – 19 Jun | 香港中文大學資訊科技服務處

Unstable Email Connection during 18 – 19 Jun

Users Affected	CUHK Staff
Start Time	18 Jun 2019 (Tue) 6:00PM
End Time	19 Jun 2019 (Wed) 9:56AM
Cause	The incident is caused by a change brought by the security maintenance on 18 Jun 2019 (Tue) evening.
Service Affected	Users found connection to University mailbox (i.e. Office 365) via common email clients e.g. Android / iOS Mail App, Thunderbird unstable during the above period. Their mail client repeatedly prompted “incorrect password / re-enter password”. Users could still log in via internet browsers at https://www.cuhk.edu.hk/o365 during the above period. The problem is now fixed. Sorry for the inconvenience caused.
Status	Resumed