(Resolved) Blackboard Service Interruption on 8 Sept 2020 | 香港中文大學資訊科技服務處

(Resolved) Blackboard Service Interruption on 8 Sept 2020

Users Affected	CUHK Staff and Students
Start Time	8 Sept 2020 (Tue) 2:30PM
End Time	8 Sept 2020 (Tue) 2:40PM
Service Affected	Resolved (10 Sept, 12PM): The performance issue has been resolved by system work performed at 4am. The service is considered fully resumed after extended close monitoring. Monitoring (8 Sept, 2:40PM) Service resumed. Users can use the service now. Blackboard is still reviewing the system and monitoring it. A further brief interruption may be needed to completely resolve the issue. Identified (8 Sept, 2:35PM) Blackboard has identified the cause of the issue and implementing a fix. Investigating (8 Sept, 2:30PM) Users experience errors accessing Blackboard services (https://blackboard.cuhk.edu.hk)
Current Status	Resolved
Enquiry	ITSC Service Desk: http://servicedesk.itsc.cuhk.edu.hk