部門/項目帳戶

Staff can apply for (1) a sole department account for your department; or (2) project accounts to manage different projects in your department:

Login ID: (1) Computing ID OR (2) computing-ID@cuhk.edu.hk* / computing-ID@link.cuhk.edu.hk
Password: OnePass (CWEM) Password

In using this account, users are automatically governed by the policies and guidelines that published at Computer Network – Policies & Guidelines on Access and Usage.

*Not applicable if you have define email address in staff cloud –

If the account is for an external user i.e. non-CUHKers to use, please refer to external user accounts.

Available to

Departments

Service Charge and Application

Free; application and regular renewal required.
Please read tab 1: Account Application, Renewal & Closure here

Service Availability

Application / Renewal / Closure requests with appropriate endorsement will be handled in 3 working days

1. Account Application, Renewal & Closure

A. Application

Please read the eligibility (via Campus Network or CUHK / SSL VPN) before applying for an account.

Procedures:

For individual account, please submit the account information at ITSC Computer Account Application and Management System (CAAMS) (via Campus Network or CUHK / SSL VPN); OR,
For multiple accounts i.e. more than 5 accounts managed by the same applicant and endorser, please submit your preference through the online form (via staff login).

B. Renewal

Renewal every 2 year is required for project accounts.

Procedures:

Expiry reminder will be sent to account coordinator (applicant) before the expiry date.
Renewal is available within 30 days before and after the account expiry date.
For individual account, please submit the account information at ITSC Computer Account Application and Management System (CAAMS) (via Campus Network or CUHK / SSL VPN); OR,
For multiple accounts i.e. more than 5 accounts managed by the same applicant and endorser, please submit your preference through the online form (via staff login).
If renewal request is not submitted 30 days after the expiry date, ITSC reserves the right to close and delete the unattended account(s).

C. Closure

You should update ITSC to close an unused account. Please back up the files related to the account before its closure.

For individual account, please submit the account information through the online form (via staff login).
For multiple accounts i.e. more than 5 accounts managed by the same applicant and endorser, please submit your preference through the online form (via staff login).

2. Use of Account

The department / project account is widely used on different IT services:

Office 365 with @Link (for project account only if specified) / Office 365 Mail (only if specified)
CUHK Online Applications (if authorized)
On Campus WiFi
Registration for off campus WiFi – CUHK Wi-Fi Hotspot Partnership Programme
CUHK VPN
Zoom

3. Change Current / Expired Password or Forgot ID / Password

Forgot ID

Account holder or coordinator can check the login ID at ITSC Computer Account Application and Management System (CAAMS) (via Campus Network or CUHK / SSL VPN)

Change Password

Change your OnePass password here

Note: Your password might be expired even if the login page tells “incorrect ID / password”. Please see tab 4 – Regular Password Expiry here for details.

Forgot Password

Use either method below:

Complete the online application form
Visit Service Desk on 1/F, Pi Chiu Building or 6/F, WMY Building during office hours

4. Regular Password Expiry

You need to change your OnePass (CWEM) Password at least every 400 days as a security measure (Why?). An email reminder will be sent to you before your account expiry. To change password, you may:

Visit https://cai.itsc.cuhk.edu.hk/chgpwd OR
Click “Change Current / Expired Password” on OnePass or CUHK Login Page

When Your OnePass (CWEM) Password Expires

You can still change your password
You will be prompted with “Incorrect ID / Password” while logging into IT services that do not involve OnePass / CUHK Login page
You will be reminded about the password expiry while logging into OnePass / CUHK Login

pw-expiry