FAQs – ResNet

Connect to Internet through Wired port

Q1. Cannot connect to Internet after network cable connected
A1a. For Student Hostels with Corridor Wi-Fi Connection
Check your network cable connecting between the port on the wall and your device.
If the network cable is damaged, please replace it with another Straight-Through network cable. You can find shop location at ITSC homepage

Report the problem to us

Complete the Test form
Report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk)

The port on the wall front photo

A1b. For Student Hostels with In-room Wi-Fi Connection
Please

Check Access Point LED signal light on the front surface, it is normal if the signal light is green
Check the network cable between Access Point port and device.

If network cable is damaged, please replace another Straight-Through network cable. The information of the network cable can be purchased in the description in ITSC homepage .
Report the problem to us

Please take Access Point front photo
Complete the Test form
Report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk)

Access Point front photo (Red circle is the LED signal light)

Q2. I cannot connect to Internet after setting up a network equipment in a port, such as router and hub etc.

A2: Refer to our use policy, setting up routing or other special network functions is prohibited. Please remove all your personal network devices and connect your computer to the network port provided

Connect to Internet through Wi-Fi

Q3. Access Point LED signal light not green
A3. Please check as the following:

Check Access Point LED signal light on the front surface, it is normal if the light green
Please check other SSID/Wi-Fi Name connection.

Report the problem to us

Please take Access Point front photo
Complete the Test form
Report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk)

Access Point front photo (Red circle is the LED signal light)

Q4. Slow connection speed / low bandwidth
A4. Complete the Test form and report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk).

Q5. Cannot connect to Universities WiFi / Eduroam / CSL / Y5ZONE
A5. Please check your login account format and your setup, and use your computing ID and CWEM(OnePass) password to reset the Partnership Programme password.

Q6. Cannot connect to CUHK / CUHKa / CUHK1x
A6. Please check your login account format and your setup.

* If you can’t solve your problem above, please complete the Test form and report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk).

Section A Student Hostels with Corridor Wi-Fi Connection		Section B Student Hostels with In-room Wi-Fi Connection
Management Office	Student Hostel	Management Office	Student Hostel
Morningside College	Maurice R. Greenberg Building	Chung Chi College	Hua Lien Tang
	Tower Block		Madam S H Ho Hall
S.H. Ho College	Ho Tim Hall		Ming Hua Tang
	Lee Quo Wei Hall		Theology Building
C.W. Chu College	Wing A (i.e. Ina Ho Chan Un Chan Building		Wen Chih Tang
	Wing B (i.e. The middle wing)		Wen Lin Tang
	Wing C (i.e. Marina Tse Chu Building )		Ying Lin Tang
Wu Yee Sun College	East Block		Lee Shu Pui Hall
	West Block		Pentecostal Mission Hall Complex High Block
Lee Woo Sing College	North Block		Pentecostal Mission Hall Complex Low Block
	South Block	New Asia College	Chih Hsing Hal
Office of Student Affairs	International House Block 1		Grace Tien Hall
	International House Block 2		Xuesi Hall
			Daisy Li Hall
		Office of Student Affairs	International House Block 3
			International House Block 4
			International House Block 5
		Postgraduate Hall Complex	Postgraduate Hall No. 1, 4 to 6
			Postgraduate Hall No. 2 (Chiang’s Building)
			Postgraduate Hall No. 3 (Inter-University Hall)
		Madam S H Ho Hostel Management	Madam S H Ho Hostel for Medical Students
		Shaw College	Kuo Mou Hall
			Student Hostel II Low Block
			Yat Sen Hall
		United College	Adam Schall Residence
			Bethlehem Hall
			Hang Seng Hall
			Chan Chun Ha Hostel

Others

Q7. Mac or other apple device users could find who are using ResNet in the neighborhood, e.g. the office printer. Would it induce a security problem?

A7: This is the built-in file and print feature of Mac OS. Users can disable from the “System Preferences” -> “Sharing” . Besides, for a better security measure, users are recommended to enable the firewall feature under “System Preferences”->”Security & Privacy”