Information Technology Staff Handbook

At CUHK, the central IT support is provided through the Information Technology Services Centre (ITSC). Department specific facilities are supported by

Department IT staff or
ITSC Facility Management Team or
ITSC eServices support.

This handbook summarizes University policies, guidelines, best practices and information for Information Technology (IT) staff. They will be reviewed and updated at any time in response to the University’s changes and needs. You are recommended to visit this page regularly to check for the updates.

1. Role of Information Technology Staff

Department IT staff managed department facilities and may have privileged access to department information systems, some of which may be personal, sensitive and confidential. In executing their duties, they should

Preserve confidentiality
Carry out security measures to protect departmental networks and systems
Enhance and maintain professional knowledge, skills and competence
Educate and support their users on the use of IT in departments

2. IT Governance

IT Governance Committee

3. User Groups

4. University IT, IS Policies and Standards

University IT Policies
University IS Policies and Standards (via Campus Network or CUHK / SSL VPN)
Univeristy Standards
Computer Network, Policies and Guidelines on Access and Usage
Other Guidelines

5. IT Resources

Services for departments

6. Hardware and Software Acquisition

7. Campus Network

8. Informaton Security Best Practices

Best Practice for Technical Professional (via campus network or CUHK VPN)

User Support Services
Information Technology Services Centre
Version 1.1, Dec 2018