ITSC Data Centre Policy

(hereinafter refer to as the “Policy”)

Definition

Site Access

1. Only those Representatives identified in writing by the User Department on the ITSC Data Centre Access Authorization List Form may make request to enter the Data Centre
2. For every Data Centre visit, a maximum of 3 persons, of whom at least one must be a Representative, may enter the Data Centre at the same time. For security reasons, all visitors (Representatives and accompanying persons) will be requested to show his/her STAFF ID and HKID (or Passport) for verification. He/she will be refused to enter the Data Centre if the required credentials cannot be shown.
3. ITSC reserves the right not to allow entrance to the Data Centre if it already has too many companies / parties / people performing works in the Data Centre.
4. User Department shall deliver prior written notice to ITSC of any changes in the list of Representatives through the ITSC Data Centre Access Authorization List Form.
5. User Department and its Representatives may only enter its colocation area, unless otherwise approved and accompanied by an authorized ITSC’s representative.
6. User Department has full responsibility and liability for all acts or omissions of Representatives and accompanying persons and all such acts or omissions will be attributed to User Department for all purposes, including for the purposes of determining whether User Department has breached this Policy.
7. Each User Department must ensure that the Representatives and the accompanying persons do not take any actions that User Department is prohibited from taking under this Policy.
8. User Department must provide ITSC with at least (1) one working day prior notice by using ITSC Site Access Application Form any time it intends to access the Data Centre.
9. User Department must provide ITSC with at least (3) three working days prior notice any time it requires on-site technical support at the ITSC Data Centre or it intends to move-in or move-out any User Department Equipment.
10. The Representatives must fill in the details for access in the ITSC Entry Log at the Operations Service Counter before they enter the Data Centre.
11. The Representatives and the accompanying persons must wear their staff ID cards and our visitor cards within the ITSC Data Centre.

Conducts at the Data Centre

1. The Representatives and the accompanying persons must keep its colocation area as well as ITSC Data Centre clean and tidy at all times.
2. The Representatives and the accompanying persons agree to, adhere to and abide by all security and safety measures established by ITSC.
3. The Representatives and the accompanying persons must refrain from doing the following:
   1. engage in any activity that is in violation of the laws or aids or assists any criminal activity while at ITSC property or in connection with the Data Centre Services;
   2. misuse or abuse any ITSC’s property or equipment or third party equipment;
   3. make any unauthorized use of or interfere with any property or equipment of any other User Department;
   4. harass any individual, including ITSC personnel and representatives of other User Departments; and
   5. use of any photographic, video, film or such other device that produces, reproduces, retains or transmits images within the premises and the colocation space.
4. User Department must not, except as otherwise agreed by ITSC,
   1. place any computer hardware or other equipment in the colocation area
   2. store any other combustible materials of any kind in the colocation area; and
   3. bring any “Prohibited Materials” (as defined below) into the Data Centre. Prohibited Materials shall include, but not limited to, the following and any similar items:
      1. Food, drink, illegal drugs and other intoxicants
      2. Tobacco products
      3. Explosives and weapons
      4. Hazardous materials
      5. Electro-magnetic devices, which could unreasonably interfere with computer and telecommunications equipment
      6. Radioactive materials
      7. Photographic or recording equipment of any kind
      8. Any other items deemed inappropriate at ITSC’s sole discretion.
5. All of User Department’s equipment must be installed, operated, configured and run at all times in compliance with the manufacturer’s specifications, including power outlet, power consumption and clearance requirements and the applicable laws.
6. All User Department’s Equipment must be put within ITSC’s colocation area, and they must be either rack-mounted, or be put on ITSC’s provided fixed partitions. None of User Department’s equipment is allowed to stack or rest on the equipment of any other User Department;
7. All of the cables and wiring in User Department’s colocation area must be neatly labeled, wrapped and tied together (if a User Department fails to do so, ITSC may in its sole option neatly wrap and tie such wires and cables, and ITSC may charge the User Department for performing such service);

Electrical Power

1. Each of ITSC’s standard cabinet is provisioned for 13A power consumption, and the maximum number of power sockets allowed is that previously agreed by ITSC. The User Department could only use those power sockets as assigned by ITSC.
2. It is the User Department’s sole responsibility to ensure that the power provided as agreed by ITSC is sufficient to power the devices for regular use.
3. ITSC may independently inspect the power configuration of any cabinet with User Department’s colocation space, at any time.
4. ITSC may direct User Department
   1. to alter the power configuration of User Department’s equipment;
   2. to disconnect power supply to the User Department’s equipment; or
   3. require User Department to remove from any equipment, if ITSC considers that the continued operation of User Department’s equipment:
      1. causes a threat to safety to the operations of ITSC’s Data Centre or its property;
      2. unreasonably interferes with the operations of ITSC, any other User Department or any entity utilizing any portion of the Data Centre;
      3. is not installed in accordance with standard industry practice; and/or
      4. is consuming or has consumed excessive power.
5. ITSC reserves the right to disconnect any unauthorized power connection made by User Departments without notice.

Remarks
If User Department breaches any of the terms mentioned in this policy, ITSC reserves the rights to suspend or to disconnect the services partly or wholly, or restrict User Department or its Representatives from accessing the colocation area without incurring any liabilities or obligations.
ITSC may change this Policy from time to time and the revised Policy shall be posted at ITSC Homepage. User Department is required to review ITSC’s website regularly to keep itself informed of the most current version of this Policy at all times