Frequently Asked Questions on Applications for Transcript/Certifying Letter/Report on Curriculum Details

What is the difference between Official Copy and Student Copy of the Transcript of Academic Record?

Applicants may apply for “Official Copy” and “Student Copy” of transcript. “Official Copy” is to be sent directly to the institutions or prospective employers. Applicants should apply for a “Student Copy” if the transcript is for personal use/retention.

May I request a letter certifying the medium of instruction at the University is in English?

As CUHK is a bilingual university, the certification letter will certify, in general, that courses were taught in English and/or Chinese (except cases on the contrary). Please contact our Section by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) if applicants need to provide certification for specific purposes. Such requests can only be dealt on a factual basis and will need longer processing time.

I have to insert documents together with my applications and I need to put the transcripts in sealed envelopes, what should I do?

If the applicants need to include with the specified form from the university / institution to be completed by our University, they should bring the form to our Section for further inclusion, immediately after the submission of the application for hardcopy transcript in the Online Application System under RES. Besides, some universities may request for completed hardcopy transcript to be enclosed in sealed envelope and return back to the applicants, and applicants should inform our Section before submitting the application. For applicants with these special requests, they should submit the application in person, preferably at our office.

For application for e-Copy transcript, the applicants should upload the specified form from the university / institution to be completed by our University together with their application during submission through MyCUHK for further inclusion with the completed transcript.

May I request the copy of document sent by e-mail?

Applicants may request for sending the completed document by e-mail in the format of scanned document. For e-Copy transcript (Official Copy), it will be sent as a PDF file by e-mail. Please indicate CLEARLY the email address, the name of the university / institution and the purpose of the application. Applicants must check on their own very carefully whether the recipient accepts the document as an email attachment. If the applicants indicate their own email address for e-Copy transcript, the completed transcript will be provided with “Student Copy” marked onto it.

If e-Copy transcript (Student Copy) is requested, the applicants need to download the copy from MyCUHK when the application is completed and print the copy on their own for self-retention purpose. Applicants may also consider downloading the unofficial transcript under CUSIS if deemed appropriate.

Can I cancel my application after submission?

Once the applications have been completed, applicants are not allowed to change or cancel their applications. They should submit the application again if there are any changes in their applications. Please enquire application progress by using the function “Enquire Application Progress” on RES homepage, or for e-Copy transcript, check “View Application Status” in “e-Copy Transcript Application” function under MyCUHK. The system will mark “Completed” if processing has been finished.

May I request for collection of the documents in person?

During the COVID-19 outbreak, it may not be advisable to collect the documents in person at our counter. Please choose to receive the documents either by mail or by e-mail or downloading from MyCUHK (for e-Copy transcript (Student Copy)).