Intranet
Clinic
Doctors & Services
Patient Information
Admission Procedure
| 1. | Reservations for admission must be made through CUHKMC’s doctors / doctors granted with admission rights. | |
| 2. | To ensure a smooth admission process, please bring the following documents to the Admission and Cashier Office on the admission day: | |
| • Valid HKID Card, passport or travel document(s); | ||
| • Referral/admission letter issued by doctor; | ||
| • Budget Estimate; | ||
| • Medical benefit card or authorised letter of guarantee (if applicable). | ||
| 3. | A deposit is required prior to admission of a patient. For more information, please refer to Room Charges & Deposit Arrangement and Package Fees. | |
| 4. | The Hospital has arrangements with selected insurance companies and organisations. If you are a client or employee of one of these companies, deposit may be waived. |
Notes:
- The Hospital accepts various modes of payment including cash, Visa, Master Card, Alipay, WeChat pay, cashier order drawn from a local bank or other approved payment method listed on the Hospital’s website. Cheques will not be accepted.
- A welcome kit will be provided to each admitted patient. The kit includes face towel, toothpaste, toothbrush, drinking cup, comb, shower gel, shower cap and other personal utensils. Patients may also bring their own clothing/pyjamas, dressing gown, slippers/room shoes, or other personal belongings.
- Please do not bring along valuables or large amount of cash. Please take care of your personal belongings during your stay as the Hospital will not be responsible for any loss.
Room Types
| Room Types | Room Facilities |
|
1-bed room
|
• Bathroom • Desk • Bedside cabinet • Closet • Infotainment Panel • LED television • Small safe • Mini fridge • Free WiFi Service |
|
2-bed room
|
• Shared bathroom • Bedside cabinet • Closet • Infotainment Panel • Free WiFi Service |
|
4-bed room |
• Shared bathroom • Bedside cabinet • Closet • Infotainment Panel • Free WiFi Service |
- Each bed is equipped with an Infotainment Panel, through which patients will be able to access free television channels, the Internet, tele-visit, telemedicine, meal ordering and other features. Each patient’s medical history, related medical procedures and check-ups, as well as the bill will be available through this system as well.
Package Prices
To enhance price transparency and enable patients to have a better estimation of their budgets, CUHKMC has developed package prices to all operations and procedures. CUHKMC’s package prices cover all costs of the intended operation(s) / procedure(s), including:
• Doctor’s fee
• Anaesthesiologist’s fee
• Room charges (4-bed room only and excluding meal)
• Essential and related diagnostic procedure charges (including laboratory testing and diagnostic imaging)
• Treatment procedure charges (including emergency procedure, blood transfusion, etc.)
• Operating theatre charges (including extra operation theatre time)
• Nursing procedure charges
• Inpatient medication fee and up to seven days’ worth of discharge medication related to the condition
• Equipment and instrument charges
• Consumable, material, and standard implant charges
• Costs related to complications (including intensive care and re-operation charges)
For more information, please refer to Package Fees.
Room Charge & Procedure Charges
Except for package charges:
- Room charge is levied on daily basis with the cut-off time set at 1:00pm, full day room charge will be levied even if the hospital stay is less than 24 hours. The charge varies depending on room type.
- Subsequent day: No room charge is levied if patient is discharged before 1:00pm; otherwise, a full-day will be charged.
- All fees for doctors’ consultation, surgery and anaesthesia should be arranged between the patients and the doctors. Doctors determine their own fees and the Hospital will collect the fees on their behalf.
Other Charges
Lodger
Lodger accommodation is available upon arrangement and is chargeable. Please consult the ward staff for more details.
Change of room type
Patients who choose to make a change of room type during their stay will be charged for the respective room type from the day of the change. Cut-off time is set at 1:00pm.
Discharge & Payment Settlement
Interim bills
Hospital charges are payable once every 3 days. An interim bill will be issued. Patients are required to settle the bill within 1 day of issuance. (Except for package charges)
Discharge arrangements
All bills must be settled prior to discharge. Please present your deposit receipt upon discharge. You may choose the following payment methods:
• Cashless payment in your room;
• For cash payment, please visit our cashier office at the G/F lobby.
Insurance Cases
If payment arrangement has been guaranteed by the hospital's recognised insurance companies and organisations, patients will only be required to settle the deductibles / co-payment / items not covered by selected insurance companies or organisations upon discharge. As policy differs among insurance companies and organisations, we recommend that you contact your insurance company or employer to understand the policy and benefits of your plan better prior to your appointment or admission.
Request for Duplicate Medical Record
Patients should apply in writing if they wish to request for duplicates of their medical records. Request form and detailed hospital charges with procedure may refer to “Data Access Request”. For enquiries, please contact our Medical Records Office at (852)3946 6399 during office hours or email to mro@cuhkmc.hk.