Upon completion of the course, participants will be able to identify key milestones in the change management process and sensitize themselves critical emotions during the change management process.

1. Change Management Process
2. Preparing for change
   • Define your change management strategy (i.e. to define the approach needed to mange change given the unique situation of the project or initiative)
   • Prepare your change management team
   • Develop your sponsorship model
3. Managing change
   • Develop change management plans
   • Take action and implement plans
4. Reinforcing change
   • Collect and analyse feedback
   • Diagnose gaps and manage resistance
   • Celebrate and recognize success
5. Sharings of Real Life Cases in Hong Kong
6. Change Management Plan Formulation

Upon completion of the course, participants will be able to identify characteristics of an innovative team, use simple ways to build an innovative team and enhance its effective operation and maintain the innovative sustainability.

1. Pros and Cons of Team Innovation
2. Characteristics of an Innovative Team
3. Building an Innovative Team
   • Start by building a bigger box
   • Select the team for who they know as well as what they know
   • Pick a leader and provide him / her the autonomy he / she needs to be successful
   • Build a team that can both identify gaps in the market and markets in the gap
   • Find team members who tell great stories
4. An Innovative Team Operates
   • Understand the difference between good and bad conflict
   • Supplement the innovation core team with an external provocateur
   • Remember to set goals and measure progress
   • Think like a startup entrepreneur
   • Ensure team members have "both feet in"
5. How Successful Companies Sustain Innovation
   • Team-level Sustained Innovation
   • Organization-level Sustained Innovation

Occupational safety and health is of paramount importance for any enterprise or organization to ensure a safe and healthy work environment, otherwise, costly risks and liabilities may result. Related workplace laws and regulations were enacted in Hong Kong decades ago. This course is to equip participants with knowledge and skills necessary for identifying general occupational safety and health hazards and potential risks in workplaces.

(1) Introduction of the Occupational Safety and Health Ordinance; (2) Accident Prevention and Investigation; (3) Process Control and Safety Precaution Measures; (4) Application the Safety Management System; (5) Pre-Work Risk Assessment (Checklist); (6) Hazard Identification Activity and Job related Exercise

介绍常见应用文体的用途、格式、结构、语体风格、写作特点等，并通过练习，纠正学员常犯错误，以帮助学员掌握中文商业文书写作技巧，提高工作成效。完成课程后，学员应能：

• 辨认及纠正常见错误，写出清楚达意、措词得当的句子；
• 选择及运用恰当形式及结构，写出格式规范、条理分明的商业文书；
• 选择及运用恰当语体风格，使行文庄重得体、符合机构形象。

(按机构业务范围及学员职务需要再作调整)
(1) 事务书信; (2) 酬酢书信; (3) 电邮、便笺; (4) 公告、布告、通告、启事、声明; (5) 会议记录; (6) 计划书、建议书; (7) 规章; (8) 覆投诉信; (9) 宣传单张、公司网页、产品介绍; (10) 内地公文与文化

课程旨在帮助学员巩固普通话汉语拼音基础知识、熟悉与工作相关之词汇及用语的普通话说法、提高听辨及表达普通话的能力，以提升工作成效。完成课程后，学员应能：

• 使用汉语拼音作为拼读普通话的工具；
• 以发音比较标准的普通话表达与工作相关的用语；
• 以比较规范的词汇及语言形式，在工作场合用普通话与人沟通。

(按机构业务范围及学员职务需要再作调整)
(1) 介绍自己、机构、职位、工作范围; (2) 应酬聊天、与工作相关时事讨论; (3) 会议发言与讨论; (4) 推介产品与服务; (5) 回覆查询及投诉; (6) 接待内地客人; (7) 商务活动及商贸谈判、语言表达禁忌; (8) 宴会、祝酒、演讲

本工作坊旨在帮助学员改正懒音及常错读字，提高粤语发音的准确度及清晰度，提升专业形象。完成课程后，学员应能：

• 对粤音知识有一基本的了解，能使用(网上)字典作为自学的工具；
• 掌握纠正懒音的方法，能以练习逐步改善发音的准确度及清晰度；
• 辨认及纠正常见错读字，能使用比较标准的粤语与人沟通。

(按机构业务范围及学员职务需要再作调整)
(1) 语音符号; (2) 粤音九声; (3) 调声法; (4) 粤语标音; (5) 日常错读字; (6) 文读与白读

如有需要，可安排学员报考本院与中大中文系合办的粤音水平测试，完成测试后学员可获由中大中文系签发的粤音水平测试证书及成绩单。

本课程旨在以系统的语音、词汇、语法知识，加上日常生活交际用语以及职业工作用语训练，帮助操普通话的机构职员快速融入本地文化，提升在本地工作的成效。完成课程后，学员应能：

• 基本掌握香港广州话语音系统基础知识，能使用字典作为自学工具；
• 使用香港广州话在日常生活中与人交际沟通，对本地生活及文化有较多认识；
• 使用香港广州话在工作场合与人沟通，提高工作效益。

(按机构业务范围及学员职务需要再作调整)
(1)「汉语拼音方案」及「广州话拼音方案」; (2) 声母、韵母、声调; (3) 香港广州话词汇及俗语; (4) 香港广州话语法及句式; (5) 日常生活交际用语; (6) 商务活动交际用语; (7) 相关机构常用语

Nowadays, people face a number of social problems at the workplace, e.g. sexual harassment, lying, theft, or gambling addiction. They will become pressures to one's family life and therefore ways to prevent and treatment of them are significant.

This training workshop aims to help participants understand the causes and identify ways to prevent the cases of sexual harassment, lying, theft, gambling addiction and suicide from a psychological approach. They will also be assisted to analyze the causes of family crises; and develop the skills for family crisis management.

(1) Definition of and ways to prevent and handle sexual harassment; (2) Lying & theft: Factors and Lie-detecting; (3) Gambling Addiction: Types, causes, prevention and treatment; (4) Conflict & Peacemaking in Family & Understanding Suicide